Order Tracking
Thank you for shopping with Joe Kowalski Carpet Store. Below you will find information on how to track your order.
Last updated: August 7, 2026
How to Track Your Order
Step 1: Check Your Email
Once your order has been shipped, you will receive a shipping confirmation email from us containing your tracking number. Please note that tracking information may take up to 24 hours to become active after you receive the email.
Step 2: Track via Carrier Website
We partner with reliable carriers such as UPS and FedEx. You can track your package directly on their websites using the tracking number provided in your confirmation email:
Step 3: Check Your Order Status
You can also check your order status by logging into your account on our website and viewing your order history, or by contacting our customer support team.
Expected Delivery Time
All orders within the United States are shipped with free standard delivery. Handling time is 1–2 business days, and transit time is typically 3–5 business days after shipment, depending on your location.
For full shipping details, please refer to our Shipping Policy.
Order Has Not Arrived?
If your order has not arrived within the expected delivery timeframe, please follow these steps:
1. Check the tracking information for updates on your package status.
2. Verify that the shipping address provided at checkout is correct.
3. Contact the carrier directly (UPS or FedEx) for more details.
4. If the issue persists, email us at info@joekowalskicarpetstore.com with your order number, and we will investigate with our shipping department and carrier.
Lost Packages
If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with the shipping carrier. If the package is confirmed lost, we will offer either a replacement (subject to stock availability) or a full refund.
Returns and Refunds
If you need to return an item, please refer to our Refund Policy for details on the return process, eligibility, and how to initiate a return.
Contact Us
If you have any questions or need assistance with your order, please contact us:
Store Name: Joe Kowalski Carpet Store
Address: 635 S Hobart Blvd Ste 77, Los Angeles, CA 90005, USA
Email: info@joekowalskicarpetstore.com
Phone: +1 321-318-1504 (Headquarters)
Opening Hours: Pacific Daylight Time
Monday to Saturday: 9:30 AM - 5:30 PM
Sunday: 10:00 AM - 5:30 PM
Response Time: We respond within 24 hours